Collection of personal data

Exotic City SPRL collects only the personal data that are communicated to you by you in the framework of its missions. This data can be collected via different channels: by phone, via a paper registration form, via the electronic registration form on our website.

The personal data of a customer are kept at least 5 years after the end of the last contract linking this customer to Exotic City. 

Exotic City sprl collects only the personal data necessary for the execution of our commercial missions.

By "personal data" we mean any data about you that allows us to identify you, namely:

·         Identification data such as: surname, first name, date of birth, language, postal address, e-mail address, mobile phone number and / or landline number, copy of the identity card.

·         Billing data such as: billing address, bank account number, domiciliation mandate (if applicable).

·         If you are already a customer, contractual data such as: customer reference, price, product, promotion, contract.

·         The communications between you and Exotic Cty SPRL through the channels such as mail, email, SMS and web chat and social networks.

·         Sensitive data: Exotic City does not use your sensitive personal data such as data about your sexual orientation, your religious or political beliefs, your health or your ethnicity. OR such as your name, contact information, customer / vendor number, payment information and information about your access to the website. Communications exchanged with us or sent to you by mail, e-mail, chat service, phone calls or on social network.

As soon as we no longer need your personal data, we delete it safely. We are also attentive to any possibility of reducing the time of use and anonymisation of your personal data so that they can no longer be associated with you or identify you, in which case we may use this information without further formalities.

Respect for privacy on our website

Exotic City SPRL therefore makes every effort to respect your privacy in the context of your use of this site. This collection is done through electronic forms that you must fill in when ordering a product or service, subscribe to a newsletter, request information, participate in an inquiry or contest, or that you use one of the services offered via the website.
The consultation of our website is done anonymously. However, some parts reserved for our customers are only accessible via the use of a username and password. The data available in these sections are of an accounting or statistical nature of the use of the services.

Your rights

At any time, your personal data may be:

  • consulted
  • modified
  • deleted

For this purpose, contact : 

Exotic City SPRL will be able to give you access to your data only by means of your identity card added to a dated and signed request to our data protection service.

If you believe that your data is being processed incorrectly, you can file a complaint with the Data Protection Authority.

Any other questions or remarks?

Send an email to:

Use of cookies

During your first visit to the Exotic City SPRL website, a cookie is installed on your computer. This small text file contains only the information "language = fr" or "language = nl".
During your next visit to the website, this cookie is identified by your browser. The screen for choosing the language will not be displayed anymore and you will go directly to the home page in the language chosen during your first visit.
This cookie does not contain any other data about you or your computer.

This operation is only possible if the acceptance of cookies has been activated on your computer. If the acceptance of cookies is disabled, the only consequence for this website is that you will first have to choose the language each time you visit the site.